Now what?

How to build a healthy organisation.

It’s not compulsory to change, but neither is survival.

– W Edwards Deming

The CDI Way

CDI has been assisting organisations to become world class and great places to work for the past 20 years.  We enable people, at all levels of the organisation, to proudly improve their performance, facilitating patterns of behaviour that create more sustainable results.  Our integrated system of management (The CDI Way) is currently applied in over 5000 client locations in more than 75 countries spread across all continents.

Stage 1:

Healthy Organisation (Building the Rocket Ship)

To codify this journey, CDI has developed the CDI Way.  These integrated practices lay the foundation to create a climate for focus, alignment, collaboration and empowerment to deliver a sustainable competitive advantage

Clear direction that unifies the entire organisation behind a common purpose.
Clarifying strategic, systemic and operational accountability – establishing measurements, targets and triggers for vertical and horizontal alignment throughout the organisation.
Engaging all employees in what needs to be done, by whom and by when through structured meetings for alignment and improvement.
Focusing on the value-enabling role of leadership, creating continuity in authentic leadership.
Building leadership capabilities that allow members to start each day with a sense of purpose and end it with a feeling of accomplishment.
Establishing coaching skills to enhance individual and team performance.
Establishing a problem-solving culture by making problem solving a habit for everyone through structured, fact-based problem solving at the frontline.
Creating an organised and productive workspace in which everything is visually clear and controlled. Translating critical requirements into visual stimuli that cannot be ignored.
Defining, following and continuously improving the best-known methods for each process.

All levels of leadership are equipped (through consulting, training and coaching) to successfully introduce these tools, practices, disciplines and beliefs into their organisation.  Once this integrated system of management is installed, sustainable organisational success will follow.  This foundation is then leveraged to facilitate focused and continuous improvement initiatives to drive operational, systemic and strategic success.

Stage 2:

Focused Improvement (Launching into Space)

Focused Improvement is the process of applying structured problem-solving methods to systemic problems in order to make things easier, better, faster or cheaper.  The process relies on aligning the correct method to the correct scenario.

We at CDI are not experts in solving all systemic problems, but we can work with internal or other external experts in order to integrate the projects and the resulting solutions with the CDI Way.  This not only gives the focused improvement initiatives credibility and impact, but also ensures sustainability beyond the “project” phase.

Over the past twenty years we have developed a level of expertise in the following areas:

Asset Care

Ensuring that equipment is always available and always producing good quality products at optimum speed by effectively engaging both operational and technical teams in asset care.

Quality Management

Continuously improving quality performance and achieving world class results by embedding the methodology, best practices and tools of autonomous quality right on the frontline, where it belongs.

Lean Workflow

Creating pull and flow by exploiting bottlenecks and eliminating all forms of waste along the value stream.

PsySafe® – Psychology of Safety

Gaining insight into and actively managing your personal psychological state as well as the workplace risks – modifying behaviours and workplace practices to make work easier and safer.

These solutions have already been designed and packaged for optimum integration and sustainability through the CDI Way.

Stage 3:

Continuous Improvement (Reaching the Stars)

Continuous improvement is an ongoing effort to improve products, services or processes.  These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once.

The CDI Way equips leaders with the necessary skills to successfully challenge, coach and support teams and individuals to reach new heights.  Leaders become full-time CI agents, driving continuous improvement in people commitment, competence and confidence, resulting in the continuous improvement of processes and performance.

Team members actively engage in continuous improvement activities through structured problem solving, innovation and projects.  These improvement tools are used to improve people capabilities and to drive continuous improvement in processes and performance.

This organisational culture of engagement and improvement results in sustainable growth from within.

How We Work

Immediate Impact

Our aim has always been to start making a contribution from the very first interaction. We always seek solutions that are creative, fun and sustainable for the long-term.

Lasting Success

We work closely with the employees of our customers (management and frontline alike) to transfer knowledge, skills and beliefs that have a lasting impact. We also implement solutions with sustainability in mind, so clients do not need CDI to keep the solutions going.

Narrow Focus, Global Application

We always strive to be the very best at what we do. Therefore, we are very clear about what we are and what we are not. Our experiences working in over 70 countries speaks to this ability to stay true to our core value proposition.

Independence

We value our relationships with our clients above all else. Therefore we base all our interactions on integrity and honesty, not shying away from the truth if it can help our clients grow and improve. We always strive to maintain our independence and objectivity, maintaining a professional relationship. We encourage the same level of honesty from our clients about our products, our services and us.

Intimacy

Building deep and lasting relationships with our clients is our highest priority. Customer intimacy allows us to tailor our offerings to meet the specific needs of our customers.

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